Terms & Conditions
Please take the time to read and understand the conditions of booking set out below prior to booking a journey with us. We strongly recommend that you also read the website information on the itinerary relating to your journey prior to booking, to ensure that you understand the itinerary itself, its style and the physical demands of the journey you are undertaking.
All bookings are made with India Sacred Journeys/The Prema Charitable Trust . When you book a journey with us you are deemed to have agreed to these Booking Conditions (which constitutes the entire agreement between you and us) and your booking is accepted by us on this basis. Services to be provided are those referred to in your booking confirmation invoice.
In order for us to confirm your travel arrangements, you must provide all requested details with the balance of the journey price. Necessary details vary by journey; they include but are not limited to full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements. On some more demanding journeys, we also require you to complete and forward a Self-Assessment form. Failure to provide requested details may result in additional charges or non-refundable cancellation of your journey.
Passport and visas
You must carry a valid passport and have obtained all of the appropriate visas, permits and certificates for the countries which you will visit during your journey. Your passport must be valid for 6 months beyond the duration of the journey. It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates for your journey; please refer to the Question and Answer (FAQ) section of the Indiasacredjourneys website for details. We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation.
Health and Age requirements
Travellers under the age of 18 must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18, appointed by their legal guardian who will be responsible for the traveller under the age of 18’s day to day care. The legal guardian will be required to complete and sign a relevant document, to delegate their authority shpuld they appount an escort. Generally children from the age of 10 are permitted on a journey.
While we have no upper age limit, journeys can be physically demanding and participants must ensure that they are suitably fit to allow full participation, or make suitable arrangements with us prior to the journey for an amended itinerary. In India, generally anyone over 65 years is required to undergo a medical examination the day prior to entering the Gangotri National Park, to ensure they meet health requirments. It is your responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to travel for the latest health requirements and recommendations for your destination.
You are required to pay a non-refundable deposit of $500 per person per journey for your booking to be confirmed. If your booking is made within 30 days of the departure date then the full amount is payable at the time of booking.
Acceptance of booking and final payments
If we accept your booking we will issue a confirmation invoice. A contract will exist between us from the date we issue the confirmation invoice or if you book within 30 days of departure the contract will exist when we accept your payment. Please refer to your booking confirmation invoice for details regarding final payments. Payment of the balance of the trip price is due 50 days before the departure date. If this balance is not paid on or before the due date we reserve the right to treat your booking as cancelled.
Dates and itineraries are valid until 31 December 2019. Beyond 31 December 2019 dates and itineraries are indicative only.
Prices & surcharges
Prices of journeys are subject to variable and seasonal pricing, both of which are standard practice within the travel industry. This means our journeys may vary in cost at any time in accordance with demand, market conditions and availability. It is possible that different participants on a journey have been charged different prices. Your best option if you like the price you see is to book at that time. Any reduced pricing or discounts that may become available after you have paid your deposit will not apply. If you wish to cancel your booking to take advantage of a cheaper price, full cancellation conditions apply. The most up to date pricing are available on our website.
Prices are based on currency exchange rates as of March 2019; note that prices may vary depending on which currency the booking is made. We reserve the right to impose surcharges up to 50 days before departure due to unfavourable changes in exchange rates, or other transportation costs, increases in local operator costs, taxes, or if government action should require us to do so. In such instances, we will be responsible for any amount up to 2% of the trip price and you will be responsible for the balance. If any surcharge results in an increase of more than 10% of the trip price you may cancel the booking within 14 days of notification of the surcharge and obtain a full refund. Please note that a surcharge may be applied to all purchases made by credit card.
Cancellation by the traveller
If you cancel some or all portions of your booking cancellation fees will apply. A cancellation will only be effective when we receive written confirmation of the cancellation. If you cancel a trip:
50 days or more prior to departure, we will retain the deposit;
Between 31 and 49 days prior to departure, we will retain the deposit or 50% of the total booking cost; whichever is greater, and
30 days or less prior to departure, we will retain 100% paid by you in connection with the booking.
You are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation fees. If you leave a journey for any reason after it has commenced we are not obliged to make any refunds for unused services. If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be made. The above cancellation fees are in addition to fees which may be levied by accommodation providers, travel agents or third party tour and transport operator fees.
Cancellation by us
Our journeys are guaranteed to depart once they have two fully paid participants unless minimum group size specifically states otherwise. We may cancel a journey at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your journey, you can transfer amounts paid to an alternate departure date or receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.
If you wish to transfer from one journey to another or transfer your booking to a third party you must notify us at least 56 days prior to the proposed departure date. A fee of $200 per person per change will apply (in addition to any charges levied by hotels, guest houses and ground operators). If you notify us less than 56 days prior to the proposed departure date the refund policy applicable to cancellations will apply. Transfers to a third party are only permitted where the transferee meets all the requirements in relation to the journey, and transfers to another departure can only be made to a departure within the current validity period. Amendments to any other arrangements made in conjunction with your trip will incur a $100 administration fee per booking per change. This fee is in addition to any charges levied by hotels, guest houses or ground operators. No amendments are permitted to your booking within 10 days of departure.
The land price of your trip includes:
All accommodation as listed in the Itineray Information
All transport listed in the Itinerary Information
Sightseeing and meals as listed in the Itinerary Information
The services of a group leader as described in the Itinerary Information
The land price of your trip does not include:
International or internal flights unless specified
Airport transfers, taxes and excess baggage charges unless specified
Meals other than those specified in the Itinerary Information
Visa and passport fees
Optional activities and all personal expenses
Travel insurance is mandatory for all participants on our journeys. It should be taken out at the time of booking. Your travel insurance must provide cover against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of US$200,000 for each of the categories of cover. We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects. You must provide your travel insurance policy number and the insurance company's 24-hour emergency contact number on the first day of your trip; you will not be able to join the trip without these details. If you have travel insurance connected to your credit card or bank account please ensure you have details of the participating insurer, the insurance policy number and emergency contact number with you rather than the bank's name and credit card details.
You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each journey is representative of the types of activities contemplated, but it is understood that the itinerary, route and amenities may be subject to alteration without prior notice due to local circumstances or events.
Change of itinerary
We endeavour to operate all journeys as described, but reserve the right to change the itinerary. Please refer to our website before departure for any update to your itinerary. If there is any major change, affecting at least one day in five, we will inform you as soon as reasonably possible if there is time before departure. In this instance you may choose between accepting the change, obtaining a refund of money paid on the land portion of the journey only or accepting an alternative tour offered. We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control. In such emergency circumstances, the additional cost of any necessary itinerary alterations will be covered by you. Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itineraries such as visas, vaccinations or non-refundable flights.
Acceptance of risk
You acknowledge that the nature of the journey is adventurous and participation involves a degree of personal risk. You will be visiting places where the political, cultural and geographical attributes present dangers and physical challenges greater than those present in our daily lives. We use information from government foreign departments and reports from our own contacts in assessing whether the itinerary should operate. However, it is also your own responsibility to acquaint yourself with all relevant travel information and the nature of your itinerary. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks in joining a journey.
Authority on tour
The decision of the journey leader is final on all matters likely to affect the safety or well-being of any traveller participating in the journey. If you fail to comply with a decision made by a group leader or interfere with the well-being or mobility of the group, the journey leader may require you to leave the trip immediately, with no right of refund. You agree to travel in accordance with our responsible travel guidelines outlined on our website and must at all times comply with the laws, foreign exchange, customs and drug regulations of all countries visited.
Limitation of liability
We contract with a network of companies, government agencies and individuals to assist in the running of our journeys as agent for these third parties. We are not responsible for the acts and omissions of these third parties.
To the fullest extent permitted by law:
any liability for any loss, death, injury or damage which you may suffer (directly or indirectly) in connection with or arising out of your participation in a trip, or any breach of the Booking Conditions, is excluded;
you release us and our officers, employees, agents and representatives from any liability and expressly waive any claims you may have against us arising out of or in connection with your participation in a trip; and
any condition or warranty which would otherwise be implied by law into these Booking Conditions (Implied Warranty), is excluded.
To the extent an Implied Warranty cannot be excluded, our liability in respect of the Implied Warranty is limited to (in our absolute discretion): (i) the provision of a similar trip to an equivalent value; or (ii) a refund of the total amount received by us from you in connection with your booking. Any claim by you is excluded to the extent that it is for indirect or consequential loss, loss of profits or economic loss, however it arises, or for indirect, special, punitive or exemplary damages.
The journey leader may provide assistance in arranging optional activities, however these do not form part of the journey or this contract and does not render us liable for them in any way. The contract for the provision of that activity will be between you and the activity provider.
Photos and marketing
You consent to us using images of you taken during the journey for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.
Claims & complaints
Please inform your journey leader immediately if you have a complaint about your journey so that they can attempt to rectify the matter. If you do not reach a satisfactory resolution this should be put in writing to us within 30 days of the end of the journey.
The laws of New Zealand govern these Booking Conditions to the fullest extent allowable. Any disputes in connection with a journey must be initiated in the courts of New Zealand.
In the event that any term or condition contained in these Booking Conditions is unenforceable or void by operation of law or as being against public policy or for any other reason then such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.
India Sacred Journeys
The Prema Charitable Trust
14 Mills Lane, Albany
North Shore, Auckland, 0632